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Lower Your Dallas Electricity Bill

Bounce Energy is dedicated to helping residents of Dallas lower their electric bill and save money.

When you switch to Bounce Energy, not only do you get the luxury of competitive low electric rates, but we also make available to you a variety of tools, tips and content so that you can have more control over how low your electric bill can go. For example, if you order our green energy plan, we will set you up with a consultation with home energy efficiency expert.

Here's a few other things Bounce Energy makes available to Dallas residents to lower their bill:

• Search Texas electric rates and find a better plan for your Dallas home
• Get Energy Efficiency Tips
• Understand the Energy Efficiency Tax Credit
• Read more Money Saving Tips

Existing Dallas Bounce Energy Customers, You Have Plenty of Bill Payment Options.

Bounce Energy offers a number of different options for you to pay your bill to ensure that you have an option that best suits your needs.

Want online bill payment?
Bounce Energy allows you to pay your bill online with their online account management. Simply log in and pay your bill. Go to the MyAccount section to pay your bill.

Would you prefer to pay by phone?
Simply call toll-free 1-888-45-BOUNCE (1-888-452-6862).

Would you prefer to pay your bill in person?
You can stop by any Dallas Ace Cash Express location. Find the Closest Dallas Ace Cash Express or Moneygram location here.

Want to pay by mail (USPS)?
Send Payment to:
Bounce Energy
P.O. Box 4423, Msc #200
Houston, TX 77210

Would you like to pay Using Your Credit Card?
Bounce accepts Visa, Mastercard, Discover, American Express

Want to Pay Using Your Bank Account?
Bounce accepts personal checks and money orders

A Guide to Help Dallas Residents Understand Their Electric Bill:

Don't speak Texas electricity? That's okay, here's a glossary of terms to help you understand your electric bill.

• Advanced Metering System Surcharge
  This is a surcharge mandated by the State of Texas legislature that allows electric delivery companies to recover the costs for their Advanced Metering Systems. This surcharge will be split by all the electricity users who get an Advance Meter. Your monthly surcharge is added onto your bill over the course of a few years. For more information, contact Bounce Energy.

• Multiplier (Multi)
  This is the number your meter is multiplied by to get the correct amount of usage.

• Bill Period
  This is the start and end of each individual billing cycle for a customer. This can vary depending on the number of days in each particular month, however. But a billing period is from 28-31 days.

• Meter Number
  This is the serial number of the meter that records your kilowatt-hour usage.

• Non-Recurring Charges
  This area highlights and identifies any non-recurring charges on your bill. This includes things like late fees, returned check fees, restoration of service charges, or any other fees that are disclosed in Bounce Energy's terms of service contract that is provided to the customer.

• Recurring Charges
  This highlights and identifies the different individual recurring charges other than for electric service.

• Electric Service Identifier (EISD)
  This is a unique number given to your residence by ERCOT. Dallas Electricity Providers use this number to make sure that you get the correct service.

• City Sales Tax
  Sales Tax collected by the city of Dallas.

• Usage
  This is the amount of electricity you've used. It is measured in Kilowatt hours. The calculation works as:
  Current Reading - Previous Reading = Usage

• Customer Charges
  These are flat fees that are applied to a customer's electricity bill each month, regardless of how many kilowatt (kWh) used each month. This fee covers meter reading, equipment, and customer service.

• Current Read
  This is the meter reading at the end of your billing cycle.

• Total Current Charges
  This section highlights the balances from the previous bill, payments made on the previous bill, the total amount due and a check box for the customer to voluntarily donate money to the bill payment assistance program.

• Previous Read
  This is the meter reading from the beginning of the start of your new billing cycle.

• Bill Payment Assistance Program (Bottom Right of your Bounce Energy Bill)
  The Bill Payment Assistance Program was implemented by the PUC so that in the instance where a customer is going to have trouble paying their Texas electricity bill, they can contact Bounce Energy and receive assistance in handling their bill if they cannot pay. If the customer calls for assistance, they will then be informed of the different kind of bill payment options and assistance programs that are currently provided by their Texas electric company. These kind of programs might include bill payment assistance, deferred payment options, disconnection moratoriums for the ill or low-income energy assistance programs. Every REP is required to provide a yearly report on June 1st to the commission summarizing the amount of customer donations, the amount of money set aside for bill payment assistance, and the assisting agency or agencies selected to disburse funds to resident customers and the amount of money disbursed. This is PUC Regulation #25.480.

• Kilowatt-hours (kWh)
  This is a measurement of energy. One kilowatt (kW) of power for a one hour time span. This is the amount of electricity that providers charge you on your bill for each billing period.

• Late Payment Penalty
  This is a one-time penalty of not more than 5% maybe be charged on an overdue bill. Outstanding delinquent balances cannot be re-penalized. However, this doesn't apply to residential or small commercial customers of the Provider of Last Resort (POLR).

• Type
  The kind of meter your house/business uses.